October 2009

Results of an End User Survery on the Use of Communications Tools - An Osterman Research Survery Report

The goal of the research was to understand how email is used, how users perceive the impact of spam and malware to be changing, how email is archived, and other issues related to their use of email and other communications tools.

The results showed that only 3% of the participants felt that they their use of email decreased over the last six to twelve month. On the other hand almost half of the repondents said that their use of email increased over the last year. These findings are in line with previous research results by Osterman Research that predicted an increase of 35% in the number of emails every user receives per year.

For further findings and information on Osterman Research read the full report here.